Question 1

Are you a manufacturer or a merchant exporter?

Accepted Answer

We are a merchant exporter. We source against your written requirement through our mill, farmer and trade networks, and take accountability for specification, inspection, documentation and logistics. We do not own mills or farms, and we never claim to.

Question 2

Which registrations do you hold, and can I verify them?

Accepted Answer

Six, all active: IEC (DGFT), APEDA/RCMC, FSSAI Central License, GST with LUT, AD Code (ICEGATE) and Udyam/MSME. Each is checkable on official Government of India portals — see our Certifications page — and we send registration numbers with certificate copies on request.

Question 3

What products can you supply right now?

Accepted Answer

Ten rice varieties across parboiled, premium basmati and Bengal GI aromatics; makhana (Grade A Suta); seasonal Malda mangoes, year-round potatoes and Nashik red onions; and Bengal handicrafts. Spices (turmeric, chilli, coriander, cumin) are offered on requirement, subject to shipment-specific compliance.

Question 4

What are your minimum order quantities?

Accepted Answer

For rice and potatoes we work at full-container (FCL) scale — typically one 20ft/40ft container upward. Makhana and handicrafts can move in smaller consolidated or air consignments. Tell us your target volume and we will confirm what is workable.

Question 5

Can you send samples before I commit?

Accepted Answer

Yes. We arrange courier samples for rice and makhana, and photographs plus specification sheets for produce and handicrafts. Sample and courier costs are quoted upfront and are typically adjusted against a confirmed order.

Question 6

Which Incoterms and payment terms do you offer?

Accepted Answer

We quote FOB, CIF and CFR for sea, and delivered land-border terms for Bangladesh via Petrapole. Payment is generally by advance and/or irrevocable LC at sight; exact terms are agreed per order and stated on your quotation.

Question 7

How do you handle quality and inspection?

Accepted Answer

Sourcing is graded against the written specification on your contract, with our own pre-shipment checks. Independent third-party inspection via SGS or Bureau Veritas can be arranged at your request, at cost.

Question 8

Which ports and routes do you ship through?

Accepted Answer

We export through ports across India. Our AD Code is registered on ICEGATE and valid at every Indian customs port, so sea FCL can load wherever your routing suits — Kolkata, Haldia, Nhava Sheva or Mundra. Land border ICPs handle the fastest routes into neighbouring markets, and airports move samples, trial lots and high-value handicrafts.

Question 9

You are a new export house — why should I trust you?

Accepted Answer

Because everything we claim is verifiable. Our registrations are checkable before you pay anything, you deal directly with the proprietor, and our first-order pricing is built to earn a lasting relationship. We publish no invented client counts or borrowed shipment photos.

Question 10

Do you offer private label and custom packaging?

Accepted Answer

Yes. We pack to your confirmed spec — 25/50kg bulk PP, 1/5/10kg retail and vacuum packs, and full private-label bag design, labelling and cartoning for importer and distributor brands.

Question 11

What lead time should I expect from order to shipment?

Accepted Answer

For rice and potatoes at FCL scale, typically 2–3 weeks from a confirmed order and received advance/LC to loading, subject to sourcing season and vessel availability. Makhana, handicrafts and air consignments are usually faster. Your quotation states the lead time for that specific order.

Question 12

How do you handle the GI-registered products?

Accepted Answer

Our Bengal GI aromatics (Gobindobhog, Tulaipanji, Kalonunia) and GI Malda mangoes are sourced from their registered regions, and we share the relevant GI details and lot documentation on request so you can market them accurately.

Question 13

What documents do you provide with each shipment?

Accepted Answer

A standard export set — commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and APEDA/phytosanitary and FSSAI documentation as the product and destination require. Any buyer- or country-specific certificates are agreed on the quotation.

Question 14

Do you ship LCL or only full containers?

Accepted Answer

Both. Rice and potatoes are most economical as full containers (FCL), but we also consolidate smaller volumes as LCL part loads, and move samples, makhana trial lots and high-value handicrafts by air.

Question 15

Which languages can your team correspond in?

Accepted Answer

We correspond directly in English, Hindi and Bengali. For any other language, we are happy to reply using translation tools so you can write to us in your own language — just message us and we will keep the conversation clear on both sides. We aim to respond to buyer inquiries within one working day.

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Straight answers for
serious buyers.